Frequently asked questions.

How can we help you?

- Dusted & Salty ships worldwide. Please note that customers are responsible for any applicable customs duties or import taxes.
- For orders within the Netherlands, please allow 2-3 business days for delivery.
- International orders typically arrive within 5-10 business days, but delivery times may vary due to customs processing.
- Once an order is placed, you cannot directly edit the shipping address through your account. Please contact us immediately at info@dustedandsalty.com, and we will do our best to update your address before shipment. Please be aware that once an item has shipped, it may not be possible to change the shipping address.
Tracking information will be emailed to you after your order has shipped. You can track your parcel via the DHL delivery service using the provided tracking number.
Shipping costs are calculated based on your location and the weight of your order.

- Yes, we offer discounts periodically. Stay informed by checking our website, following us on our social media channels [insert social media links here], or subscribing to our newsletter [insert newsletter signup link here].
- We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

- We want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items in their original packaging. 1 Please visit our Refund Policy page [insert link here] for complete details and instructions, including information on return shipping. Certain items are not refundable, please refer to the refund policy for more information.
Please get in touch with us immediately at info@dustedandsalty.com. We aim to respond to all emails within 5 hours during business hours (Monday-Friday, 9 AM-8 PM). If you email us after 8 PM, you can expect a response the following morning. We will promptly resolve the issue.

Help us make our FAQ better for our customers. We appreciate your patience.